Get Help & Stay Connected

Need assistance with QwenSSH? Whether you’re troubleshooting a connection issue, reporting a server problem, or just have questions about our service — we’re here to help. Pick the channel that works best for you.

Fastest Ways to Reach Us

Join Our Telegram Community

Telegram: t.me/grokssh

Our most active support channel. Get real-time help from both our team and thousands of experienced users. Average response time: under 1 hour. Best for urgent server issues, quick questions, and community tips.

Email Support

Technical Support: [email protected]
For connection problems, account issues, configuration help. Response within 24 hours.

General Inquiries: [email protected]
Partnerships, advertising, legal notices, DMCA requests. Response within 48 hours.

Social Media

Instagram: @grokssh — Updates and announcements
Facebook: facebook.com/grokssh — Community discussions
Twitter/X: @grokssh — Real-time status updates
GitHub: github.com/grokssh — Open-source tools and configs

Self-Service Tools (Instant Solutions)

Most issues can be diagnosed and fixed immediately using our free diagnostic tools:

Connection & Privacy Tools

IP Leak Test — Verify your real IP isn’t exposed through WebRTC or DNS
DNS Leak Test — Check if your DNS queries are leaking to your ISP
Port Checker — Test if specific SSH/VPN ports are reachable
Ping & Latency Test — Measure response times to our servers
Server Status Checker — Real-time uptime monitoring for all servers

Configuration Generators

Payload Generator — Auto-generate HTTP Injector payloads for 15+ carriers
SSH Config Generator — Create configs for HTTP Injector, PuTTY, OpenSSH
WireGuard Generator — Build ready-to-import .conf files
V2Ray Converter — Decode and convert VMess/VLESS/Trojan/SS links
Bug Host Finder — Discover working SNI hosts for your carrier

Network Optimization

MTU Finder — Determine optimal MTU size for your tunnel
Account Status — Check how many slots remain for your protocol

Report Server Problems

Found a server that’s offline or performing poorly? Use our Report Server Down form. Our monitoring system flags the issue immediately and dispatches the on-call team. Include:

Server hostname (e.g., sg1-ssh.qwenssh.com)
Protocol you’re using (SSH WebSocket, VMess, etc.)
Error message or symptoms (timeout, slow speed, connection refused)
When the problem started

Technical Questions & Guides

Have a question about tunneling protocols, client configuration, or network optimization? Check our knowledge base first — we have detailed guides on:

SSH WebSocket vs SlowDNS — which to use when
HTTP Injector configuration for major carriers
VLESS Reality setup for censorship bypass
WireGuard vs OpenVPN performance comparison
Hysteria2 optimization for mobile networks

Didn’t find what you need? Submit your question via Ask a Question and we’ll post a detailed answer within 24 hours.

When Contacting Support

Help us help you faster by including these details:

Protocol & Server: Which protocol (SSH SSL, VMess, VLESS, etc.) and which server (country + number)
Client App: HTTP Injector, v2rayNG, NekoBox, WireGuard app, etc.
Device Info: Android/iOS version, Windows/macOS/Linux, device model
Error Details: Screenshot or exact error message if available
Troubleshooting Done: Steps you’ve already tried (port change, server switch, config regeneration)
Network Type: WiFi, mobile data (4G/5G), or carrier name if relevant

Business & Partnership Inquiries

Interested in advertising, affiliate programs, or technical partnerships?

Email [email protected] with:

Type of collaboration you’re proposing
Your website/company details
Target audience and traffic metrics (if applicable)
Proposed timeline and budget expectations

We receive significant traffic from Southeast Asia (Indonesia, Philippines, Malaysia), South Asia (India, Bangladesh), and East Asia (China via VPN users). All partnership proposals are reviewed within 48 hours.

DMCA & Legal Notices

For copyright complaints, abuse reports, or legal inquiries, email [email protected] with subject line starting with [LEGAL] or [DMCA].

Include:

Detailed description of the issue
URLs or server hostnames involved
Your contact information and company/organization (if applicable)
Legal basis for the request

We respond to all valid legal requests within 72 hours.

Common Support Questions

My account expired. How do I renew it?

QwenSSH accounts cannot be “renewed” — simply create a new account using the same protocol and server. It takes under 60 seconds and is always free. Use Account Status to check expiry dates.

Connection works on WiFi but not mobile data. Why?

Your mobile carrier likely uses Deep Packet Inspection (DPI). Try these protocols in order: SSH SlowDNS → VLESS Reality → Hysteria2 → NaïveProxy. All are designed to bypass carrier restrictions.

Which server location is fastest for me?

Use our Ping Test tool to measure latency to all regions. Generally: Singapore/Japan for Asia-Pacific, Germany/Netherlands for Europe, Los Angeles/Miami for Americas.

Can you add a specific server location?

Yes! Message us on Telegram or email with your requested country. We prioritize locations based on user demand and infrastructure availability.

I need help configuring HTTP Injector. Where do I start?

Use our Payload Generator to create a carrier-specific payload, then follow our HTTP Injector setup guide with screenshots.

Response Time Expectations

Contact Method	Response Time	Use For
Telegram Community	< 1 hour	Urgent issues, quick questions, server problems
Report Server Down	Immediate (automated)	Server offline or unreachable
[email protected]	Within 24 hours	Configuration help, technical issues
Ask a Question Form	Within 24 hours	General tunneling questions
[email protected]	Within 48 hours	Partnerships, legal, DMCA

Contact Us